Eligibility for Returns
We want you to love your luxury handbag. If you are not completely satisfied with your purchase, you may request a return within 30 days from the date of delivery, provided the item is in unused, original condition, and includes all original packaging, tags, and accessories.
Return Process
To initiate a return, please contact our customer service team with your order number and reason for return. We will guide you through the process and provide a return shipping label if applicable.
Condition for Refunds
Refunds will be processed once the returned item has been received and inspected. If the item is in acceptable condition, a full refund will be issued via the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
Items Not Eligible for Returns
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Customized or personalized products
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Products marked as final sale
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Items showing signs of wear and use
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund.
Return Shipping
We offer free return shipping for all eligible returns within the country. For international orders, return shipping costs are the responsibility of the customer unless the item is damaged or defective.
Contact Information
For any questions regarding returns or refunds, please contact us at:
Email:hello@luxelondonuk.com
This policy ensures a smooth and secure shopping experience for our customers, giving you peace of mind when purchasing your luxury handbag.